LGBT unionist complains that train conductor's cheery announcement didn't 'apply to them' 

A train operator has apologised after a complaint from a non-binary passenger because the conductor greeted customers by saying 'good afternoon ladies and gentlemen, boys and girls.'

London North Eastern Railway said in response to the complaint on Twitter that 'train managers should not be using language like this' before promising to take action. 

In the complaint, Laurence stated: '"Good afternoon ladies and gentlemen, boys and girls..." so as a non binary person this announcement doesn't actually apply to me so I won't listen @LNER.'

In response, the train company said: 'I'm really sorry to see this, Laurence, our Train Managers should not be using language like this, and I thank you for bringing it to my attention.

'Please could you let me know which service you are on and I will ensure they remain as inclusive as we strive to be at LNER.'

However LNER have confirmed that the member of staff was not going to get 'in trouble' and added: 'We're not bending over backward to accommodate any one person, we're doing our best to accommodate every person. There's the difference.' 

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